AXS Tickets

The transactions of the of computer controlled part of the app seem to work well but don’t dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. she told me I could not be on Wi-Fi when using the app so she hung up on me. I had to get on my phone. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they can’t even be nice for one second to help a customer you know do there job correctly.

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I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I had no trouble signing in and viewing my tickets at that time. Flash forward a month later, day of show, and the app tells me upon signing in that I either haven’t used the app recently (I used it exactly a month ago, how often am I really expected to use it??) or that “this is a new device” (it isn’t) and I need to confirm my acct via an email they’ll send me. So they send me the email, I click “Verify Device”, which takes me not to the app but to the website, which greets me with an error message in a red box: “This session has expired. Please log in again.” So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (it’s been minutes, not even 1 hour), and when I click the link, I get the same error message. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. It never comes. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Now, tell me why this is happening. And why did I pay such exorbitant surcharge fees for THIS experience?

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Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. I got to the event, having paid for 10 tickets, and the etickets didn’t work. So after waiting in line I had to go to another line for printed tickets. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! This was after spending quite a bit of time talking on the phone with customer service before we left home! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. All of this because we were linked to LAST YEAR’S tickets! Really?!!!. I expect much more from AXS!!!

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I don’t normally do app reviews, but this one frustrated me. The app communications are confusing. First, after requesting to transfer two tix to the person I bought them for, I got an email saying “[Firstname Lastname] hasn’t accepted the ticket you transferred...” But the name it listed was MY name, not the person to whom the transfer should go. The next day I got the same email twice simultaneously. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? Does my friend have to accept each ticket separately? When my friend did accept the transfer, I received an email saying my friend had “claimed the 1 ticket you transferred for the following event...” Wait a minute, I transferred TWO tickets. Why does the email say “1 ticket”? Have no fear, there’s a link in the email where I can view the completed transfer. Ugh! After several tries, the link DOES NOT WORK. But wait, there’s a phone number in the email you can call for help. Tried it. On hold forever while I worked in the kitchen. I finally gave up on that. That’s not all! The app currently states that the tix were transferred on March 14, 2019. Not true! That’s the date I requested the transfer. They weren’t actually transferred until my friend accepted the transfer two days later. The tix I purchased were not cheap. I would expect the venue would use an electronic ticketing system that’s not so confusing and confounding. Two thumbs down. Hello there — We’re very sorry to hear you had some frustrations and issues when transferring your tickets on AXS. You should be able to transfer multiple tickets in one transaction, so I’m not entirely sure what may have gone wrong here that lead to so many emails and errors. If you’re able to send along any info, screenshots or emails/attachments to [email protected] so they can look into the issue further, we’d appreciate it. Again, we’re sorry you ran into so many issue and promise to do what we can to ensure this doesn’t happen again. Thank you!

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I had to log in each time I used this app, which was several times within a couple of days. I chose the facebook login option which usually is super easy with other apps, but instead of using my already logged fb account in the facebook app or safari web browser (as every other app does), I instead had to input my fb account info every single time. Since this app doesn’t allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via the app’s email share option. My recipient never received an email with the shared ticket (definitely input the email address correctly). So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue was...they were able to print a paper ticket somehow (I’m guessing they somehow made a new barcode?), and that did scan, so we were eventually able to get in... I recommend the creators of this app fix the facebook login issue and make sure users don’t need to login each time they need to access their account in the app. Adding tickets to Wallet is a must, and sending/revoking needs major help. We are fixing the login issue. New version will be out soon.

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