myAT&T
ADVERTISEMENT
ADVERTISEMENT
Information
- Category: Utilities
- Price: 0.00
- Age Rating: 4+
-
Rating:
2.7
- Developer: AT&T Services, Inc.
- Version: 2024.5.0
ADVERTISEMENT
Features
The myAT&T mobile app offers a variety of features to help manage your AT&T account. With the app, you can pay your bill, view usage, upgrade your phone, and add or remove features from your account. You can also troubleshoot and resolve issues with your services, manage your Wi-Fi network, and get personalized support for your AT&T services. Additionally, the app provides access to AT&T TV and DIRECTV, allowing you to stream live TV and on-demand content on your mobile device.
Furthermore, the app allows you to set up and manage auto-pay, enroll in paperless billing, and track orders for new devices or accessories. You can also view and manage your AT&T rewards and offers, as well as schedule appointments at AT&T stores. These features make it convenient to stay on top of your AT&T account and services while on the go.
How to Use
To use the myAT&T mobile app, first download and install it from the App Store or Google Play Store. Once installed, log in using your AT&T account credentials. Once logged in, you can navigate through the app using the menu options to access features such as bill payment, usage tracking, account management, and support. You can also customize your account settings and preferences within the app to suit your needs. The app provides a user-friendly interface and intuitive navigation, making it easy to manage your AT&T account from your mobile device.
Pros & Cons
One of the main advantages of the myAT&T mobile app is its convenience and accessibility. It allows users to manage their AT&T account and services from anywhere, at any time. The app also offers a wide range of features, from bill payment to troubleshooting, providing comprehensive support for AT&T customers. Additionally, the integration with AT&T TV and DIRECTV adds value by allowing users to access entertainment content on the go.
However, some users may encounter occasional glitches or bugs while using the app, which can be a downside. Additionally, some features may not be as robust or customizable as users would prefer. Overall, the myAT&T mobile app offers a convenient and comprehensive way to manage AT&T services, with a few potential drawbacks to consider.
User Reviews
Review Source: Google Play Store
please rate the app
Thanks for your vote
Yesterday I went on the app to order my wife a phone to be picked up at our local store. I completed the online forms and gave my information and credit card, which was debited for the taxes. The app brought up a screen that stated that the phone should be ready for pickup in two hours. My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12. I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow. Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. Also you website is horribly slow. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars.
I have been on the phone with At&t since Thursday. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. No text log since aug 5 then it came bad today now can’t even open up app. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. It is a Shame and Disgrace as much as u pay for the phones and service each month. My service a month is outrageous. I could make a car payment with what my bill is. I have 4 phones but REALLY. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. Not happy customer at all. Would rate 0 but not a choice. Praying for all who had problems. Good luck getting ur issue fixed. God Bless all
The app is somewhat (but not completely) easy & straightforward to use. For example, it lists my one desktop computer twice! AT&T would do well to buy a sample router from Cox and see how their router interface works - which is superb! I do think it is always better to do a router reboot using an app rather than yanking the power cord out of the router & that is the main thing I use the ATT router app for. (Why don't manufacturers include a simple power switch on routers to reboot them!)
**updated** this new app sucks. There is no place to go to pay the bill!! I mean literally. We have several accounts but only one will appear. Can't pay the other bills. Even the one that can be paid doesn't show up anywhere. You have to go looking for the bill payment section of the help. It's ridiculously set up. Please fix the speed while you are at it.
You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your paper bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps Upgrade option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 Upgrade fee. There was NO MENTION ANYWHERE that I would be charged such a fee for upgrading from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app.
I'm trying to get into the account part to check some settings and change the default phone number for notifications and your app won't let me do it. the second thing I came up on is when using your app. I forgot my password so I had it mailed to me and when I go to my mail to get the 6 digit code and go back to the app it starts over again. It's like a circle in a loop. I can't enter the coat.
It's okay. It let's me see bill details, text and data usage of all the lines in my house. However; the app itself needs some work. For instance, you can't see the bottom when you are looking at multiple pages of usage. You can't navigate the pages easily. They're buried under my S25 Ultra's 3 bottom buttons. Please fix dev! I will update this review when fixed. 5.28.25
I have to agree with all the negative reviews regarding hidden fees, misleading offers, having to fight with different departments that don’t communicate with each other to get the promotions that were promised, being told problems will be taken care of only to find out that’s a lie, charging for “features” you declined and dozens more frustrating features you get with AT&T and Direct TV. Things have only gotten worse since Direct TV has taken over the TV service and the promotion period is over. The price has more than doubled, the new promotion prices they’re advertising have absolutely no relation to what the charge will be for the service advertised. When you try to read the details the app kicks you out if you try to look at any page twice or go back and forth between offers. You can’t get back into that same section of the app once you’ve been kicked out for several minutes so it’s clear they don’t want you to examine the details. They just want you to say, “sure you can more than double my bill, I’ll just keep paying you even though your commercials say your offers are for new and current customers, even though you said you’d always have discounts on the tv bundles, even though you said a lot of things that turned out to be lies”. Guess what, your service isn’t good enough to expect that kind of loyalty. I’m checking every other TV option out there.
I think the app is just alright considering the limited options.but when it comes to speaking to a rep or contacting at&t, it is absolutely unbearable, and it ends up being very different from what you're told when making purchases. Prices are not what they say when they are making a sellsel. They say anything just to make the sale and always more when the bill comes. The rep in stores just send stuff, bill you, and then you have to deal with returning it when you didnt want it to begin with
The new experience lacks a lot. When shopping for a new device, I can't see all of them and compare prices and styles easily. Now I have to click each individual phone to see cost and then when I scroll back, I have to start all over again with my search parameters. Not user friendly at all. Overall difficult to find what you're looking for on this app. Lots of room improvement.
This is probably the Worse web-site there is....Everything about it sucks!! The one thing which in retrospect is a good thing is the ability to schedule wireless payments!! When I first set this up I could locate BOTH my accounts now when trying to access my internet account it consistently sends me back to wireless!! Horrible, not what I'd expect from AT & T!! Looking to switch to another service!! This is ridiculous and I've had it for what they charge!!
Useless app. It's not user-friendly. Trying to navigate it is like trying to solve a complicated rubik's cube. The chat option is just as bad. An agent asked my name & after I answered, I literally waited 4 minutes for a response. The wait time seems insignificant but there was no indication that he was still there. Typing a response to another question, within less than 2 minutes, they wanted to know if I was still there & then canceled the chat. Technology exists to show an agent is typing.
app is completely broken after the last update. anything I click on - tells me to sign in; well OK fine. I sign in. it immediately kicks me out, saying "we encountered an error. try again later". so apparently you don't want me to pay my bill. before this, the display was always cropped poorly, and stuff would be cut off.
SLOWEST app I've ever TRIED to use and when it finally loads if you touch the screen it jumps around so much you can't read it. A zero stars is more accurate. Now this app is unreadable because the pages are twice as big as the screen and doesn't rotate or zoom in or out. Completely useless to me. Now I can't even pay my bill on it. it's worse than before they worked on it. Can't they afford a real programer?
The app is just okay for seeing current devices (I already KNOW what I own). It's okay for paying my monthly bill. That's about ALL it's good for. I struggled to add international service through the app. Ended up having a Chat Rep assist with that. I see that I'm being charged for that service now, but the app doesn't show ANYWHERE the details of what I get for that "international day-rate." Good thing I kept a snapshot of the Chat thread for reference. The app is really just a waste of time.
I can't even get into the dang app. It literally keeps saying there's a problem. Try again later...Im about to just pay the new phone off and go somewhere else..plus they charge so much more than any other company. Ive been over this overpriced company. I have only stayed for my man and 1 line. i have 4 more with a other company great service with no problems and cheaper. hell I can't even get into the app to pay my bill. I have to pay it without signing in..real good app AT&T...NOT!!
This is absolutely the worst app that I have tried to use and I pay all my bills online so I use lots of apps. I just want to click and pay my DirecTV bill not having to click on everything on the app trying to find where I can pay my DirecTV bill. Clicking on "pay my bill" doesn't take me to anything other that something wanting me to buy more products. I'm fed up with this app.
All the buttons you need to buy stuff and make payments are front and center, but when I want to review what unlimited plan I'm on...I see nothing intuitive to get me there. Also, many 'It's something on our end' errors. And finally, while on the website, navigating it often auto-opens the app, which I don't want.
Frustrating and difficult. Can't even log in most of the time, just spinning and spinning until failure. When I do log in, I can't find anything because they make it intentionally difficult to manage your bill/account. I guess they think if we can't use the app, we'll just forget we wanted to make changes to our service. You have to try really hard to get anything done.
Horrible APP. Can't navigate from page to page. Virtual chat doesn't work, no phone number to speak to a human. Tons of errors. Unable to use credit card must use bank card (I had to figure that out on my own). I used my correct password to log in and pay then tried setting up acct. to make it autopay, so I don't have to waste time with all the errors and it told me I had the wrong password that I just used. So aggravating 😔
This app is useless, poorly made or just poorly managed. I app barely wants to load at any time. I could log into the website from the browser faster then trying to wait for this app to open. support is awful, the people are okay but trying to message through your app is impossible as you get disconnected are forced to stare at the keyboard while it opens and closes itself instead of allowing you to type or send the message that is typed. as soon as you close the app all that convo is gone
The app doesn't recognize my user ID half the time OR it doesn't recognize my password. When I'm able to log in, I can't get anywhere because it doesn't recognize the 4 digit passcode I chose when I signed up for this new account. Customer service is non-existent, I had to schedule a call back for the following day (today) and they called early so I missed the call and they didn't call back. I've been trying since yesterday to get help. This is unacceptable.
I'm a long time customer. My service is good but this app is garbage. You would think after all these years it would improve but it never has. It has always been this bad! The layout will change but it's still so frigging slow and it constantly makes you log back in anytime you try to do something else or shop through the app. If you try to go back a page you'll completely close out what you were doing and have to start over.
Trying to pay online with this is like pulling teeth. My credit card info is never accepted and I can't even read the error that the app gives because there's not enough padding at the top of the screen so it gets cut off. I also can't select another method to pay with other than swipe to pay because the drawer that contains the options doesn't stay open and only shows the first option, so it's functionality useless.
I have spent hours trying to get set up on this app. I have had passwords before and att accounts before and your system. Just won't give it up. Yeah, everything goes back to passwords. I forgot 10 years ago and log ins that I have no idea what they are and I cannot open a new account. can not Do business with you online. Your app is totally unrealistic, unbelievable bad I would like to set up an automatic debit but I can't do it because I can't get on I would like to see what my current bal
More corporate garbage If you call them, rather than use the app to identify you, they ask for some arcane "passcode" that you haven't used in years. Information you need is scattered nonsensically throughout the app. Of course, there are plenty of ads to try to get through. Oh, and all sorts of errors messages when you try to use certain features.
I’ve had AT&T phone service for over a decade and internet service for three years. Phone service has been acceptable. Internet service was fantastic. I only had to restart my router twice in three years. I was recently offered a free upgrade to fiber internet service which I was told would take me from 50mb/s to 300mb/s. The fastest speed I’ve seen since the “upgrade” is 36mb/s and the slowest was in kb/s, so less than 1mb/s. The new router loses connection multiple times a day. I went to the my AT&T app to see if there there were any diagnostic tools and the app would crash immediately after opening. I went to the App Store to make sure the app was updated-no updates offered. I had to delete the app, reinstall it, and then jump through all the user/password retrieval hoops. I got back into the app. It showed my router was not connected. I ran a diagnostic which said everything was fine, but my router still showed as disconnect. That obviously ISN’T “everything is fine.” I stated a chat with support. Was holding for 10 minutes. Someone was helping me and asked for my number in case we were disconnected. The app froze. The app won’t let me start a new chat and it’s been 15 minutes since I was disconnected and no one has called back. The router still won’t connect. I’ve spent over an hour now just trying to watch Netflix. I think I’m done with AT&T now.
This is the absolute worst mobile network app I have ever seen and used! The layout sucks and is very confusing! When you click on stuff in the app nothing loads and it brings you to blank screens! The app is super slow and buggy! Hell the app doesn't even have a fingerprint option for logging in! If I could give AT&T a negative score overall I would! Just go to T-Mobile because they are leaps and bounds better!
Be very careful in doing business with AT&T. When switching over the salesman added insurance to both phones. We specifically declined it. My bill showed a phone watch. I'd never ordered it or seen it. Then the wifi Hotspot was supposed to cost $75. I was billed $250. There were hidden charges attached to all of this. My first bill was $500! It took 3 frustrating hours in 3 online chats to get $191 back. Many parts of the ap simply do not work. Also it is the slowest ap I've ever used.
Can't pay off my bill if that app doesn't work. Charged for late fee because of that inconvenience. The loading can take more than 10 minutes. Sometimes it won't even load It'll just be a white screen or a black screen. Two bills missed with high late fees. It's better to pay it off in person or sign up for auto-pay. 3 months later I'm trying to add a device and it sends me a code which I have to check by going to my email or phone messages and it signs me out, now I have to send a photo ID
Similar Apps
Trending Apps
Top Downloads
ADVERTISEMENT