JPay
ADVERTISEMENT
ADVERTISEMENT
Information
- Category: Finance
- Price: Free
- Age Rating: 4+
-
Rating:
4.1
- Developer: Jpay Mobile
- Version: 2403.01
ADVERTISEMENT
Features
The JPay mobile app offers a variety of features to help users manage their accounts and stay connected with incarcerated loved ones. Users can send money, emails, and even video visitation requests directly from the app. The app also allows users to receive notifications about their transactions and stay updated on the status of their communications. Additionally, the app offers a photo attachment feature, making it easy for users to share special moments with their incarcerated friends or family members.
Another key feature of the JPay mobile app is the ability to access support resources and FAQs, providing users with helpful information and assistance whenever they need it. The app also offers a convenient locator feature, allowing users to find nearby locations where they can deposit money or access other JPay services.
How to Use
To use the JPay mobile app, users must first download the app from the App Store or Google Play Store. Once the app is installed, users can log in to their JPay account using their credentials. From there, users can easily navigate the app to send money, emails, and video visitation requests. Users can also manage their account, view their transaction history, and access support resources directly from the app.
Additionally, the app provides a user-friendly interface, making it easy for users to navigate and utilize all of its features. With just a few taps, users can stay connected with their incarcerated loved ones and manage their JPay account on the go.
Pros & Cons
Pros of the JPay mobile app include its convenience and accessibility, allowing users to easily manage their JPay account and stay connected with incarcerated loved ones from anywhere. The app's features, such as sending money and video visitation requests, provide users with peace of mind and the ability to maintain important connections.
However, some potential cons of the app include the potential for technical issues or limitations in certain areas. Additionally, users may encounter fees for certain transactions, which could be a drawback for some individuals. Despite these potential drawbacks, the JPay mobile app offers a valuable resource for staying connected and managing accounts for those with incarcerated loved ones.
User Reviews
Review Source: Google Play Store
please rate the app
Thanks for your vote
I'm beyond grateful for the app & ability to stay in touch with my loved one with emails, pictures, being able to set up recurring payments so it isn't a constant stressor & getting a notification when they've sent me something. What I don't like, is that it isn't direct, has to be decifered, words with colors or the use of "pod" & "rec" are held up, possibly for days.. pictures take just as long for them to receive & forget about them getting anything on the weekends.
Jpay was working great, always able to send and receive messages in a timely fashion. Then all the sudden I xan not access my account at all!! I changed my password several times for it to tell me my password doesn't match my account. I emailed to recive an email to contact customer service. I tried to get a customer service representative to no avail, even tho the email stated their is someone available 24/7. I've sent a 2nd email so hopefully I can get some help to recover my account.
I guarantee you’d see a boost in sales with more stamp purchases if you simply added read receipts as an option for all users in settings. It has been so frustrating trying to have a back and forth conversation because each message is screened and can take 5 minutes or 3 days. The user sending the message isn’t sure what’s gone through for certain. Things often are received out of order. Like if I send 3 messages today, the receiver might get the 2nd one first, the 3rd one second, and the 1st one third. The system will correctly put the messages in the correct order that was intended once they all come in, like in the received inbox, after all 3 messages do come through in that 1-3 day period, you’ll see them in the proper order in the inbox which is good, but it makes it impossible to have a fluent and coherent back and forth conversation. Each facility from my understanding has their own screening process, so the only way JPAY could at least try to help with this is add a read receipts option. So I’m just hoping their engineers read this because profit is the name of the game and I’m telling yah, people will buy more if that feature is added. It’s super annoying not knowing what’s gone through and been seen or not. So we’re mostly going back to phone calls after realizing we’re getting upset with eachother over something out of our control.
Not happy at all. About every 2 to 3 days the app will log me out then tell me I have the wrong email and password to login. When in fact it's the correct login. I have even changed the password. Its ridiculous!! All this to be able to receive emails that take more than 48hrs to reach the inmates. For this I can go back to snail mail. Less complicated
The app has always been reliable, except for now after this last update. Now I open it and it just gives me the blue screen that says the logo with the loading circle and it doesn't load/open. I've cleared the cache, force closed, uninstalled and reinstalled, restarted both the app and my phone, nothing. It's the latest version so it's a real bummer it's not working now.
This app has great potential being one if not the app that offers real time communication and media sharing with friends and family that are away. Recently I have experienced on several occasion where I never received an email, and my loved one never received my email or picture. The first time it happened I resent the email. The email and pictures cost a stamp each and so I used 2-4 stamps to resend the same picture and email and so my account was deducted twice and my loved one only received the email and picture once. This is sad because a lot of people rely on this form of communication with those loved ones. The app is outdated. Doesn’t have a modern feel, I would like the look to be better and more inviting and not like a 3 grader created it. (No offense) The technical issues with the servers crashing should be dealt with in a timely manner and all stamps and emails affected during that crash should be reimbursed to the accounts. When there is a serve crash or overload an courtesy email would be nice so we won’t be wondering what is going on with emails not being received. I do appreciate the availability of this app and convenience of it but it could be a better more integrated app. I hope the developers can adjust, improve and fix those issues quickly. Sincerely a concerned patron and customer. Hello - Please email [email protected] or call 800-574-5729 to speak with a customer service representative regarding your concerns.
I love the fact that this is a line of communication with my fiance, unfortunately it has a bunch of errors on the mobile app, emails come halfway I have to log onto a computer to get the full email, emails come days , weeks, months later. The app doesn't notify me when I have new messages or videograms so if I don't check I won't know. He doesn't get my emails either til months, weeks, days later. Please fix these errors so we can effectively communicate with our LO. THANKS UPDATE DIDNT FIX IT
The idea of the app is great. But the service not so great. You buy the stamps so that you can send messages or what not.. but the fact that my husband hasn't been recieving my messages and I havent his. It's really frustrating that here and there messages will go through. If that's the case then the stamps we use shouldn't be taking out of our balance if we are not getting each others messages. PLEASE FIX THIS PROBLEM ALREADY!!! Thank you!also how to make it quicker when messages actually go
When I first started using this app it worked pretty good. It took an extra day to send or receive long messages but now its been taking 4-5 business day(might I add) to receive short or long messages. He can get my messages no problem. No matter what I do, uninstall, refresh a thousand time. No messages and I know he has sent two messages - one long and 1 short. Why is it that my messages aren't coming through? This happened on his end last week when I sent him a long message. Fix it!
At first the app worked well. Now I'm not getting notifications, and multiple messages that are not showing up. Was told messages weren't sending and was charged 5 times for the same message. No phone number to call, and forget about sending a report. Never answered!! Regarding the tablet. Purchased it 3 months ago, never arrived. Then they said there was a refund coming to the media account. Now they say wait 2 months more for the new version and how much more will that cost?? Money grubbers!
Can't seem to get my emails from my loved ones. I have sent multiple emails to more than one person and they aren't getting them at all. It costs Everytime I send an email, and if the recipient isn't receiving it, then JPay is really just taking my money, for no services rendered. I'm getting extremely upset and want this issue fixed. I shouldn't be getting emails asking why I'm ignoring ppl when I have been emailing those same ppl over and over! Insane!
I’m grateful to be able to stay in touch with my loved one who is incarcerated. However- I’ve spent more money through JPay buying stamps and paying $8 fees to send my loved one $50. Pictures use 2 stamps, 30 second video chats use 4, and if you attach pictures to a letter- more stamps to send an attachment in the same email and you can’t attach more than one picture per email. I sent 10 stamps to my loved one and the app deducted the stamps from my balance but never sent them to my loved one. So we were out 10 stamps after I just spent $25. I called customer service and they told me my loved one had to put in a work order ticket and that was back in June. Issue is still not resolved. I’m trying to log in today and the app is crashing and doesn’t remember my log in credentials. They don’t tell you when there are bugs. They want too much info and all JPay is, is a money making scheme. It’s convenient if you want to communicate quickly but I would just recommend sending letters through the mail. I can’t even log in right now and I’ve closed the app and opened it again, turned my phone off and back on. I guess I’ll have to uninstall the app and reinstall it but who wants to have to do that all the time?? Fix your app!!
Just to quickly echo what a lot of the reviews are saying, this app and the company that designed it are out to squeeze you for every nickel and dime you’ve got, and they don’t even bother to fix most of the bugs that plague the app. I use it because unfortunately they have a monopoly on this business model and it’s now a necessary evil for most people who are using it. To add something new to the mix, I want to point out an “intentional” design feature that needs to be removed. When you’re writing an “email” message, and you want to stop while you’re in the middle of writing, the natural instinct, for me at least, was to swipe down from the top of the message window, thinking it would give me the option to save a draft. Unfortunately, no. The “save draft” option only comes up when you tap the “cancel” button at the top left, which is not intuitive at all. So, after writing a very long message that took me over an hour, I accidentally swiped down the message window and poof, >7000 characters gone in a instant with no warning message, and no way to recover it. I’ve never felt the kind of hate for an idiotic design feature as I do right now. In the context of sending important, often difficult messages to loved ones in correctional facility, there should not be a design feature that allows for easy, accidental deletion of your entire message.
Terrible customer service! They don't answer emails, and when you call you are on hold forever. Too many problems with the app, it deletes email messages. Just another way for them to get rich of those who want to keep in touch with loved ones. Update: the app is still garbage and is always having issues. Customer service is no help at all!
Update: NOW ALL OF THE SUDDEN IT STOPPED WORKING AGAIN. HELP I HAVE EMAILS I NEED TO SEE!! CALLED CUSTOMER CARE AND THEY'RE NO HELP!! I am having trouble getting my emails. It tells me that they are there, but when I go into the app to read them it says there is nothing and my mailbox is empty. I have logged out and uninstalled the app, waited a little bit and then reinstalled the app and it still isn't working. I am not sure what is happening. I used to love this app now not so much amymore.
Since the last update this app sucks even worse then before, at least I could still manage to use it. Now it's constantly glitching by not sending emails, loading for long periods, signing you out, and forced closing of the app. Ridiculous.. I'll just go back to using the web browser, at least there aren't nearly as many issues on there. I have cleared all my apps and tried again or I wouldn't have left review because I never do.
There is a problem with the videogram. I called and written to the support team they said that they don't see a problem on their end. Could send a picture of the error that is coming up? She told me no... we don't get involved with the customers with getting emails. Your just going to have to Uninstall and install other than that there is nothing we can do for you. * Now. My OTHER question was don't you all have a book with all the errors that may occur? Her response is NO **UNBELIEVABLE
I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left. I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you. I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter. I absolutely think they need to improve the type of pictures you can upload. Right now there are only 2 photo format types that the site/app accepts and if you don’t know how to convert a picture type then you are out of luck. The fees to send money are RIDICULOUS! I paid $8.00 just to send $50. I avoid using JPay as much as possible because the app needs major work and it is a money guzzler. You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues. Honestly I probably will be deleting the app sooner than later.
Similar Apps
Trending Apps
Top Downloads
ADVERTISEMENT